Agents

AI Agents & Automation

Agentic AI that uses your tools and data to handle multi-step work — not just chat.

Example solutions

Where agents fit today

01

Operations agents

Triage inbound requests, enrich data, route tasks, and keep systems in sync.

02

Support agents

Tier-1 assistants that answer common questions, look up data, and escalate complex issues.

03

Workflow agents

Bots that orchestrate CRM, ticketing, billing, and internal tools to reduce manual work.

04

Monitoring agents

Watch metrics and logs, then trigger runbooks or notify humans when something looks wrong.

Architecture

How we design agentic systems

LLM “brain”

Planning and reasoning over the task, with structured tool use and bounded scope.

Tools

APIs, databases, search, and internal services exposed with clear contracts and permissions.

Memory

Vector stores and state so agents don't start from zero on every interaction.

Orchestration

Workflows, queues, retries, and guardrails to keep things reliable at scale.

Safety & control

Keep humans in control

Agents that take real actions need real controls. We design every system with the assumption that things will occasionally go wrong — and that humans need to see and steer.

Allowlists & scopes

Action allowlists and per-tool permissions, so agents can only do what you intend.

Human-in-the-loop

Risky or irreversible actions pause for explicit approval before execution.

Logging & audit

Full trace of inputs, decisions, tool calls, and outcomes for debugging and review.

Engagement model

Start small, scale what works

1

Identify

Pick 1–2 high-ROI workflows where automation actually matters.

2

Pilot

Build a narrow agent against real tools and measure impact for 4–6 weeks.

3

Harden

Add guardrails, monitoring, and logging. Make it production-grade.

4

Expand

Take the patterns that worked into more workflows and tools.

Related services

Got a workflow eating your team's time?

Tell us the workflow. We'll come back with what an agent could plausibly handle and what it shouldn't touch.

Tell us about your project