RAG

RAG Knowledge Assistants

Natural-language search and answers over your documents, tickets, and knowledge bases — with citations and configurable behavior.

What it does

Find and answer, not just search

01

Natural-language search

Ask in plain language; get relevant chunks across docs, tickets, and policies.

02

Answers with citations

Generated answers always link back to sources users can verify.

03

Conservative or exploratory

Tune behavior between strict (only cite-supported answers) and exploratory.

04

Multi-source retrieval

Pull from CMS, knowledge base, ticketing, drives, and structured data sources.

How we build them

Retrieval that actually works

Ingestion & chunking

Source-aware chunking that preserves structure and context, not naive splits.

Embeddings & vector stores

Right-sized vector store with hybrid retrieval (vector + keyword + filters).

Reranking & evaluation

Rerankers for precision, eval suites for measurable retrieval quality.

Access controls

Per-document permissions enforced in retrieval — answers only from what the user can see.

Services involved

What it takes to ship a RAG assistant

RAG quality lives in data preparation, retrieval design, and evaluation — not just the LLM choice.

AI & ML Development

RAG pipeline architecture, prompts, retrieval strategy, and evals.

Database & Data Engineering

Source connectors, change-data capture, and embedding refresh pipelines.

CMS Development

Structuring source content so retrieval has clean, well-tagged inputs.

UX, UI & Product Design

Search and answer UX with strong source attribution patterns.

How we deliver

Start with one source, prove value, expand

1

Map sources

Inventory the content; pick a starting set with high signal and clean access.

2

Pilot

Build a focused assistant; evaluate retrieval and answer quality on real questions.

3

Tune

Refine chunking, retrieval, prompts, and UX based on real usage.

4

Expand

Add sources, languages, and surfaces (web, in-app, Slack, etc.).

Related solutions

People can't find answers in your own content?

Tell us where the knowledge lives and who's asking. We'll scope a RAG pilot that's measurable, not magical.

Tell us about your project